How do I send a customer a receipt/invoice?
Currently, Stripe handles all credit card payments and your customer will receive their receipt or paid invoice directly from Stripe. To have Receipts/Paid Invoices sent to your customer automatically, you will just need to enable the setting in Stripe, as it is not enabled by default.
How To Enable Automatic Receipts in Stripe:
In your Stripe Dashboard, click on 'Settings', and under the 'Payouts and Payments' section, select 'Email Receipts'. You will be directed to your 'Email' preferences. Just turn on the Email toggle for 'Successful Payments' and save your changes.
Sending a receipt manually from Stripe:
If you need to resend an receipt to a customer, you can find the order record in Spiffy, click on the drop-down settings menu at the top right of the order record in Spiffy, click on "View in Stripe", and you can resend your customer's invoice directly in Stripe.
Tip: You will want to copy the customer's email address from Spiffy, or at the top of the Stripe order record, as Stripe's manual option for sending a receipt has you input the customer's email address
Receipts on PayPal orders:
For PayPal orders, PayPal will automatically send your customer a receipt/notification of payment, based on their notification/receipt settings in PayPal (Mobile, Email, etc)|
Please let us know if you have any questions at Support@Spiffy.co
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