The Payment Failed event triggers anytime a subscription payment, or payment plan payment fails.
This is the most common event to fire.
A charge can fail for a variety of reasons, but the most common reason a charge fails is because your customer’s card has insufficient funds, has expired, was lost, or was issued a new card number.
Most people will want this event to trigger a series of follow-up emails that they set up to send from their CRM / Marketing Automation tool. Those emails will follow up with their customer to get them to update their card on file. This follow-up sequence is where you will include a link to your Customer Portal.
Click here to learn more about how your customers can update their credit card with your Customer Portal.
Make Sure to Adjust Your Stripe Settings
If you are using this Billing Automation event, be sure to check your Stripe settings and make sure that the setting for Send emails when payments fail is turned OFF in Stripe.
You can also adjust the schedule of the auto-charge attempts, under the Use custom retry schedule settings.
Logged into your Stripe account? Click here to view these settings.