Spiffy's Billing Automation settings allow the ability to trigger different actions based on a variety of billing events. Click here to view our Billing Automation Overview to get a better understanding of how to use all of our Billing Automation integrations most effectively.
Subscription Resumed Event
The Subscription Resumed event triggers if you or your customer chooses to resume a subscription they cancelled through Customer Portal.
The Subscription Resumed status reactivates the subscription and recurring billing.
This event is most commonly used to trigger an internal notification, and trigger any automation that may have been stopped when the subscription was in the 'Cancelling/cancelled' status. It's common for this event to trigger a single email, confirming that their subscription has resumed and that recurring billing will continue. This trigger may also be used to remove any cancellation tags and reapply any 'active subscription' tags needed.
If you have any other questions about this event, or billing automation in general, please watch our Billing Automation Overview video, or reach out to us directly at email@example.com.