How to Manually Retry a Failed Payment

When a payment fails on a subscription or a payment plan due to insufficient funds, or a declined card, there may be a situation where the customer has resolved the issue with their bank, and does not need to update their card on file. By default, any outstanding balance will be processed when a card is updated. Click here for more info on control over automatic retry settings when a card is updated.

However, if the customer resolved the issue with their bank, and does not need to add a new card, you can use our Manual Retry Payment setting to charge the outstanding balance manually.

How to Manually Retry a Failed Payment

1. View the order record with the failed payment.
The Manual Retry Payment settings are nested behind the Remaining Balance.
Hover over the Remaining Balance, and a settings icon will appear. 

2. When you hover over the remaining balance, a settings icon will appear to the right of the remaining balance.
Click on the settings Icon.

3. Click on the Manual Retry Payment option.

4. And that's it. Spiffy will automatically retry the payment.
You will see a confirmation message that the order is being processed in the next 15min.

Please reach out if you have any questions. Email us at support@spiffy.co. We are always here to help! 

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