How to Manually Retry a Failed Payment
When a payment fails on a subscription or a payment plan due to insufficient funds, or a declined card, there may be a situation where the customer has resolved the issue with their bank, and does not need to update their card on file. By default, any outstanding balance will be processed when a card is updated. Click here for more info on control over automatic retry settings when a card is updated.
However, if the customer resolved the issue with their bank, and does not need to add a new card, you can use our Manual Retry Payment setting to charge the outstanding balance manually.
How to Manually Retry a Failed Payment. Navigate to a Customer Record and click on their Subscription or Payment Plan record
2.From the Subscription or Payment Plan Record, scroll down to the 'Payments' Section to locate the failed payment that you would like to manually reattempt a charge on
3. Click the Options '. . .' for the failed payment and select 'Retry Payment'
4. Just confirm the reattempt, and Spiffy will queue up the charge. It should run within 15 minutes or so.
Questions? Let us know at Support@Spiffy.co