How To Update Your Customer's Credit Card for Payment Plans and Subscriptions

Sometimes, your customers will need to update their Credit Card billing info for their active subscriptions and payment plans. This may be needed for a failed payment, or if the customer has receive a new credit card.

Spiffy provides a couple of options for this. A self service option, allowing your customers to update their own billing through the 'Customer Portal' that Spiffy provides, or the ability to update your customer's credit card info for them, right inside of the Spiffy order record. 

1.) The customer can update their own billing through the 'Customer Portal'.  

If you give your customer's access to your account's customer portal, your customer can actually update their own credit card. After they have updated the card on file, Spiffy will automatically attempt to charge the new card for the outstanding balance within 15 minutes of updating.  Any further payments for the subscription or payment plan would them use the new card.

For more info on how your customers can use the Customer Portal to update their billing, Click Here


2.) You can update the customer's billing from their Spiffy order record.

If you need to update your customer's credit card info for them (ex: If they are giving you their details over the phone), you can update the customer's credit card from inside of the order record.

From inside the order record of the active 'Subscription' or 'Payment Plan' just click on the current credit card, and select the option to '+ Add Card'.


Enter the customers card information and click 'Save'

After the new details have been saved, Spiffy will automatically attempt to charge the new card for the outstanding balance within 15 minutes of updating.  

Any future payments for the subscription or payment plan would be charged to the new card.



*NOTE: Spiffy recommends that you update your subscription settings in Stripe to mark a subscription as 'Unpaid' after all the retry attempts fail. By default, Stripe will mark a subscription as 'Cancelled' after all auto-retry attempts fail, making it more difficult to get your customer back on track.

Logged into your Stripe account? View these settings.

Mark The Subscription As Unpaid (Recommended)

If you mark the subscription as Unpaid after all retries fail, the subscription will stay in an Unpaid status until their card is updated. Future subscription payments will not run until the card is updated, but the subscription is not canceled.

Once your customer updates their card, all unpaid balances will be processed immediately, and the subscription will be set to  Active status. 



Please let us know if you have any questions at Support@spiffy.co

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