How to Cancel a Customer's Subscription

If you need to cancel a subscription for you customer, you can easily accomplish this from within the customer's Subscription Record. This can be located in your subscriber's Customer Record. 

You will be able to choose to cancel the subscription immediately, or set it to cancel at the end of the current billing cycle

From the customer's Subscription Record, just start by clicking the 'Cancel' option

Next, select a 'Cancel Type' 

Cancel at end of Cycle: This will cancel the subscription at the end of the customer's billing cycle, as well as trigger any Subscription Cancelled Billing Automation that you may have set up.

Cancel Immediately: This will cancel the customer's subscription immediately. Any Failed Payment Auto-Retries scheduled will no longer be attempted. This will also trigger any Subscription Cancelled Billing Automation that you may have.

OPTIONAL This automation can be skipped if you enable the 'Skip Automation' toggle on an 'Immediate Cancel'

Once configured, just click 'Cancel Subscription'

Click here to learn more about billing automation events.

If you have any questions about managing subscriptions, please let us know at Support@Spiffy.co

We're always here to help.