How to Issue a Full or Partial Refund on a Payment

Sometimes, customers request refunds, and with Spiffy, you can quickly issue a refund on a customer payment. We offer the ability to refund full payments, as well as partial refunds on a payment.

To get started, just navigate to your customer's order record

Click the Options button on the payment you need to address and select 'Refund Payment'

(OPTIONAL): To issue a partial refund on the payment, just click the blue 'Partial Refund' button and enter the partial refund amount. Notice that the amount in bold will change to reflect this.

Once you have decided to refund the full payment, or issue a partial refund on the payment, just click 'Process Refund' and the refund will be issued within a few moments.

Your customer can expect the funds returned to their account within 5-7 business days.

After a moment, you will be able to refresh the order record and see that the 'Refund' or 'Partial Refund' has been recorded on the payment's status.

If you have any questions on refunds, don't hesitate to send us a note at

We're always here to help.